We have a 7-10 day return policy, which means you have 7-10 days after receiving your item to request a return and get refund
To be eligible for a return & refund
-Once your order was approved for return, you’ll be automatically process refund on your original payment method. refund process take 7-10 days time to be completed.
-Your item must be in the same condition that you received it, unworn or unused or used only for fitting/testing use(littel used), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
-Exchange is only acceptable in case of manufacturing defects or damages happens in shipping. The User shall initiate such requests for a return not later than 15 days from the date on which he/she received the delivery of the Product. (attributable to, and accepted by Ewheel ( Sanjay Parmar ) after due verification at its sole discretion).
-Change of Mind : we accept the cancellation if receiver informed us within 24 hours and product is in completely original pack condition.
-Wrong product : If you received wrong product, we will replace or refund for same ,Customer must send us the product with the original packing at our registered address
-Damage : If the User is dissatisfied with the purchased Product received from Ewheel, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by Ewheel ( Sanjay Parmar ) after due verification at its sole discretion), a User may initiate a request for returning the Product.
To start a return, you can contact us at luxtoy.comc@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at luxtoy.comc@gmail.com
Damages and issues
Please inspect your order on time of delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time of 7 – 10 days for your bank or credit card company to process and post the refund too.